Best Practices for Managing Vendor Personalities

By Kim Sayatovic, Belladeux Event Design

In the world of events, you’re sure to come across a number of unique people and, inevitably, their different personalities may clash from time to time. However, while disagreements may occur, it’s important to ensure that these differences do not cause any tension or discord that will affect the success of the event.

With this in mind, here are some strategies for managing personalities before it’s too late.

Vendor conflicts

Despite the fact that we are all working to the same goal, sometimes it doesn’t always feel that way when arguments arise. Of course, it’s always best to avoid the situation instead of having to fix the issue, so stay away from hiring two people that are known to have tension so you can avoid putting out any fires. With that said, sometimes things happen down the line and, if that’s the case, you’ll need to step in and find a solution – even if it’s temporary, you need to get everyone through to the finish line. Start with a phone call with the disagreeing parties and look to solve their differences; if that doesn’t show signs of improvement, it may be time to schedule a face-to-face meeting to discuss the situation until they are able to work through the problem.

Family drama

When it comes to weddings, it seems like everybody has an opinion. For the event team, it’s up to us to determine whose opinions hold the most weight. Generally, look to those who are footing the bill – usually the couple and their parents. However, it can get a little trickier with divorced parents who all want to have a say. It’s up to you, as the professional, to draw the line before it starts to affect the enjoyment of the couple – planning a wedding should be fun, not stressful! Be sure that everyone is reminded of the importance of the wedding day and that, while their opinions are appreciated, it is the couple’s day and their preferences are priority.

Client tension

Most event professionals have experienced a client who just doesn’t mesh. Some may cross the boundaries that you set from the beginning whereas others may have entirely unrealistic expectations – regardless of the issue, it’s essential to handle this situation delicately. Explain your side of the story to them respectfully and honestly, and ask for their thoughts as well to see if there is a way to compromise. If they aren’t willing to budget, it might be time to consider walking away. Run through your contract to ensure that there is a clause that nullifies the agreement if the client breaks the rules, so that you can guarantee that you keep the retainer.

No couple wants their wedding to be a tense process, and it’s up to you to ensure that it stays enjoyable and stress-free so that they can have the wedding day of their dreams!

Kim Sayatovic is the Founder and Chief Creative Officer of Belladeux Event Design, a full service wedding and event design firm based in New Orleans, Louisiana.